Meet-and-Assist service can be accessed through a pre-booked system
Islamabad International Airport has launched a new premium meet-and-assist service aimed at improving passenger facilitation through a fully digital, pre-booked system.
The initiative has been introduced
by the Pakistan Airports Authority (PAA),
which said the service is designed to streamline airport procedures and offer
enhanced support for travellers, including senior citizens, business
professionals and diplomats.
According to airport officials,
passengers will be required to book the service at least six hours before
arrival or departure. The system is fully digital and is intended to ensure
smoother coordination of assistance services in advance.
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PAA Director Commercial Rabia Salma
said the service includes end-to-end facilitation, ranging from home pick-up
arrangements to airport drop-off assistance, depending on the selected package.
The premium service offers
fast-track boarding and immigration clearance, although officials clarified
that handling of passports and travel documents will remain outside the scope
of the assistance package in line with regulatory requirements.
Additional features include CIP lounge
access, buggy transport, wheelchair support and dedicated passenger assistance.
The service is being offered in tiered packages—platinum, gold and
silver—priced at 100, 75 and 50 respectively.
Authorities estimate that the
initiative could generate approximately $23,000 in monthly revenue, alongside a
10 percent revenue-sharing arrangement with service partners involved in its
delivery.
The launch is part of broader
efforts by the Pakistan Airports Authority to modernise airport operations and
improve passenger experience through digital transformation.
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Earlier this week, the authority
also introduced a fully digital lost-and-found system at Islamabad
International Airport, allowing passengers to report and track misplaced items
online. The system, developed in-house by PAA’s IT team, aims to reduce delays
in recovery and improve transparency in handling lost belongings.
Officials said the digital platform
is part of a wider modernization drive that includes plans to make Islamabad
International Airport Pakistan’s first cashless airport, where payments will be
processed through QR codes, digital wallets and card-based systems.
Source: PAA