The Pakistan Civil Aviation Authority (PCAA) has released its mid-year airline performance report for January to June 2025, revealing the top-performing domestic and international carriers operating in Pakistani airspace. The rankings offer fresh insights into punctuality, reliability, and passenger satisfaction.
Domestic Airlines: Air Sial leads the pack
Private airline Air Sial continues to soar, topping the
domestic charts with an on-time performance score of 66.85%, outperforming
national carrier PIA and other private competitors. Fly Jinnah, Pakistan’s
youngest major airline, secured second place with 59.79%, underscoring the
growing impact of newer entrants in the aviation sector.
Top 5 Pakistani Airlines (January–June 2025)
Rank Airline Punctuality Score (%)
1 Air
Sial 66.85
2 Fly
Jinnah 59.79
3 PIA 54.84
4 Airblue 49.16
5 Serene
Air 43.94
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Flight Reliability: Air Sial again takes the lead
In terms of flight regularity (fewest cancellations), Air
Sial once again took the top spot with a reliability rate of 95.46%, followed
closely by Fly Jinnah (94.57%) and Serene Air (94.18%). These figures reflect
strong operational consistency, a key factor for passengers seeking dependable
service.
Rank Airline Regularity
Rate (%)
1 Air
Sial 95.46
2 Fly
Jinnah 94.57
3 Serene
Air 94.18
4 Airblue 90.07
5 PIA 89.11
International Airlines: Thai Airways tops the global list
Among international carriers, Thai Airways achieved a rare
distinction: zero complaints per 10,000 passengers, placing it firmly at the
top of the global list. Other top performers included Etihad Airways, Gulf Air,
Fly Dubai, and Air Arabia, each maintaining exceptionally low complaint ratios.
Top 10 international airlines by passenger satisfaction
Rank Airline Complaints per 10,000 Passengers
1 Thai
Airways 000
2 Etihad
Airways 0.090
3 Gulf
Air 0.113
4 Fly
Dubai 0.119
5 Air
Arabia 0.140
6 Emirates
Airlines 0.144
7 Qatar
Airways 0.168
8 Turkish
Airlines 0.249
9 Fly Jinnah 0.292
10 Salam
Air 0.339
Serene Air had the highest complaint ratio among listed
airlines, at 1.820 complaints per 10,000 passengers.
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A changing landscape in Pakistan’s aviation sector
The CAA’s mid-year evaluation underscores a shifting dynamic in Pakistan’s aviation industry. Air Sial’s leadership in punctuality and reliability signals the growing strength of smaller, customer-focused carriers. Meanwhile, Fly Jinnah’s rapid rise reflects healthy competition and evolving passenger expectations.
As airlines continue to adapt and innovate, these rankings
offer valuable insights for travelers seeking better service—and for airlines
aiming to climb the performance ladder.
Source: Pakistan Observer