Saudi Arabia implements new airline compensation rules to facilitate passengers

 

Saudi Arabia implements new airline compensation rules to facilitate passengers

Saudi Arabia has implemented new airline compensation rules aimed at safeguarding passengers' rights in the event of disruptions or incidents during their travels. These regulations, effective since November 20, address issues such as flight delays, cancellations, lost or damaged baggage, and other unexpected situations.

Here is a breakdown of the compensation amounts to which travelers are entitled under the new rules:

Flight Delays Exceeding 6 Hours:

Compensation: 750 Saudi riyals (Dh734)

Option to request cancellation if the delay exceeds two hours.

Flight Cancellations:

Compensation: 150% of the ticket value.

Unscheduled Stop:

Compensation: 500 Saudi riyals.

Lost Baggage:

Compensation: 6,568 Saudi riyals (Dh6,431).

Damaged Baggage:

Compensation: 6,568 Saudi riyals (Dh6,431).

Delayed Baggage on the First Day:

Compensation: 740 Saudi riyals (Dh725).

Delayed Baggage from the Second Day Onwards:

Compensation: 6,568 Saudi riyals (Dh6,431).

Reduced Carriage:

Compensation: 200% of the ticket value.

Not Providing a Wheelchair to People with Disabilities:

Compensation: 500 Saudi riyals (Dh490).

Denied Boarding:

Compensation: 200% of the ticket value (with monetary refund).

Denied Boarding to People with Disabilities:

Compensation: 200% of the ticket value.

These rules are designed to enhance the overall passenger experience by addressing issues such as overbooking, unexpected stopovers, improper baggage handling, delays, and cancellations. The regulations cover various travel circumstances, including charter flights for Haj and Umrah, as outlined by the country's civil aviation authority when announcing the rules in August.

Source: Khaleej Times